Tuesday, August 21, 2012

Friday, August 17, 2012

Congratulations!

Our heartiest congratulation to you, Primila A/P K Ganash for making it to the final round of CCAM 13th CRM & Contact Centre Awards 2012 for your entry in the Best Contact Centre Support Professional-WFM/QA (under 100 seats). We are very excited to share this news with you.

As a next step, you will be required to do 20 minutes (strictly 20 minutes) for presentation including Q&A at CCAM Secretariat office between 3rd to 14th September 2012. We request you to prepare a short PowerPoint Presentation that will be presented by you to our Panel of Judges. As the presentation is time bounded, we would advise you to put your best points at the start of the presentation. We will look forward to seeing you in final assessment and trust that you will find the experience both exciting and rewarding.

Watch out for our next email confirming the exact time slot, date and, pointers for your PowerPoint presentation on Saturday!

Please contact me should you have any further cause for concern.

Yours sincerely

Lily Lim
Secretariat Manager
Customer Relationship Management and Contact Centre Association of Malaysia (CCAM)
(Reg no. 370)

You'd think that when you are heartbroken all the little love drops escape from the cracks in your heart and then its finally dried, empty without love but my heart is full, its full of love even when I am in sorrow, little love droplets accumulate in my heart causing it to flood and swell till there is no more space for anything or anyone else because its bursting with love for you.

- philoism


smiling
spinning in circles
holding hands
the world is a blur
except when you're standing

dripping wet
completly soaked
no rubberboots
running inside of us
wants to burst out of the shell

wind in
and the smell of your hair
i hit as hard as i can
with my nose
jumping into a puddle
wearing no boots
completely soaked (dripping wet)
wearing no boots

and i get a nosebleed
but i'll always stand up again

and i get a nosebleed
but i'll always stand up again

smiling spinning in circles
holding hands the world is a blur
except when you're standing dripping wet
completly soaked no rubberboots running inside of us
wants to burst out


I must be crazy now
Maybe I dream too much
But when I think of you
I long to feel your touch

To whisper in your ear
Words that are old as time
Words only you would hear
If only you were mine

I wish I could go back to the very first day I saw you
Should've made my move when you looked in my eyes
'cause by now I know that you'd feel the way that I do
And I'd whisper these words as you'd lie here by my side

I love you, please say
You love me too, these three words
They could change our lives forever
And I promise you that we will always be together
Till the end of time

So today, I finally find the courage deep inside
Just to walk right up to your door
But my body can't move when I finally get to it
Just like a thousand times before
Then without a word he handed me this letter
Read I hope this finds the way into your heart, it said

I love you, please say
You love me too, these three words
They could change our lives forever
And I promise you that we will always be together
Till the end of time

Well maybe i, I need a little love yeah
And maybe i, I need a little care
And maybe i, maybe you, maybe you, maybe you
Oh you need somebody just to hold you
If you do, just reach out and I'll be there

I love you, please say
You love me too
Please say you love me too
Till the end of time

These three words
They could change our lives forever
And I promise you that we will always be together

Oh, I love you
Please say you love me too
Please please
Say you love me too
Till the end of time
My baby

Together, together, forever
Till the end of time
I love you
I will be your light
Shining bright
Shining through your eyes

My baby

- Celine Dion

Thursday, August 16, 2012


Everything Happens At The Right Time At The Right Place.
For The Right Reason.
And It Serves Us.
Every Event Is A Situation For Us To Learn And Grow.
If We Ignore The Lesson, It Will Repeat Until We Learn It.
But Next Time The Lesson Will Be Harder And Harder And More Painful.

Events are unfolding at a rapid pace and we are being confronted with issues that we may wish had been dealt with or have avoided dealing with from the past.

As we have journeyed in and to light we may have thought that past issues were dissolved in light.

However some event occurs and a chain reaction occurs in our mind and everything floods back and we lash out. In our lashing we magnify those things that impacted on us the most.

It is happening to people who believe they are dedicated to love and find themselves loosing their level of consciousness and they attack the messenger instead of reading the message.

Each of us has to remain alert that if something upsets us - for any reason - it has one purpose and one purpose only - to highlight an area of our life that needs healing.

Attacking the messenger does not allow our healing to begin and in fact puts our healing back even more.

BEFORE YOU CAN COMMIT TO THE FUTURE
YOU HAVE TO COME TO TERMS WITH THE PAST
When someone cries so hard that it hurts their throat, it is out of frustration or knowing that no matter what you can do or attempt to do can change the situation. When you feel like you need to cry, when you want to just get it out, relieve some of the pressure from the inside - that is true pain. Because no matter how hard you try or how bad you want to, you can't. That pain just stays in place. Then, if you are lucky, one small tear may escape from those eyes that water constantly. That one tear, that tiny, salty, droplet of moisture is a means of escape. Although it's just a small tear, it is the heaviest thing in the world. And it doesn't do a damn thing to fix anything.

- Chase Brooks

Wednesday, August 15, 2012

Whenever I'm alone with you
You make me feel like I am home again
Whenever I'm alone with you
You make me feel like I am whole again
Whenever I'm alone with you
You make me feel like I am young again
Whenever I'm alone with you
You make me feel like I am fun again

However far away I will always love you
However long I stay I will always love you
Whatever words I say I will always love you
I will always love you

Whenever I'm alone with you
You make me feel like I am free again
Whenever I'm alone with you
You make me feel like I am clean again

However far away I will always love you
However long I stay I will always love you
Whatever words I say I will always love you
I will always love you

- Adele
You care so much you feel as though you will bleed to death with the pain of it.

- J.K. Rowling
Dreams of waiting.
Past 3 days.
Its the same place.
I am sitting on a bench.
Dusk. Chilly.
Just waiting.


Waiting
To dream that you are waiting is indicative of issues of power/control and feelings of dependence/independence, especially in a relationship. Consider how you feel in the dream while you were waiting. If you are patient, then you know things will happen at their own pace. If you are impatient, then it means that you are being too demanding or that your expectations are too high.

Alternatively, the dream may denote your expectations and anxieties about some unknown situation or decision. You are experiencing a sense of anticipation or uneasiness.

To dream that you keep someone else waiting implies that you are taking advantage of this person. You alternatively, the dream indicates that you are not spending enough time with this person in your waking life. You are too busy doing your own thing that you have overlooked this person.

Park
To dream that you are at a park represents a temporary escape from reality. It indicates renewal, meditation, and spirituality. You may be undergoing a readjustment period after experiencing some serious personal conflict or an end to a passionate affair.

To dream that you are lost in a park indicates your struggles with your career, relationship, or other problem. You may feel alienated by society.

Wind
To dream that the wind is blowing symbolizes your life force, energy, and vigor. It reflects changes in your life. Alternatively, the dream suggests that you need to pick up your pace and work on achieving your goals more quickly and efficiently.

To dream of strong or gusty winds represent turmoil and trouble in your life. You are experiencing much stress in some waking situation.

Cold
To dream that you are cold indicates that you are experiencing a breakthrough in some area in your life. Alternatively, you may be feeling isolated or emotionally restrained. Your sense of coldness could reflect your feelings about a lover or a certain person. The dream may also occur as a result of your immediate environment in which you are really feeling cold.

To see the word cold in your dream suggests that you need to be more neutral or objective in your decision making. You need to remain emotionally detached.

To dream that you touch something cold suggests that you should avoid that object or what that object represents in your waking life

Road
To see a road in your dream refers to your sense of direction and how you are pursuing your goals. If the road is winding, curvy, or bumpy in your dream, then it suggests that you will encounter many obstacles and setbacks toward achieving your goals. You may be met with unexpected difficulties. If the road is dark, then it reflects the controversial or more frightening choices which you have made or are making.

If the road is smooth and bordered by trees or flowers, then it denotes a steady progress and steady climb up the social ladder. If the road is straight and narrow, then it means that your path to success is going as planned.

To see an unknown road in your dream represents a path that has not been ventured. You are setting a new precedence for something




Living and Loving in the Wind.

Do you often feel there is a part of yourself or your life missing? When sitting alone and watching a beautiful sunset, or a lovely scene, or walking in a peaceful place, do you suddenly feel like crying because you are hit with a profound feeling of loneliness? If this sometimes happens, you may have a twin soul.

Twin souls are forever beautiful in spirit, in their hearts, and in their love for each other -- yet they will not be together in every life on Earth. Twin souls are like two separate bodies with one mind -- it is like two hearts, one spirit. Twin Souls may not always be together. When they are not together in the same life, they are living and loving in the wind, in the spiritual world. It is an existence beyond earthly desires.

Soul mates are all around us. These are people we have spent many life times with, in different roles each time. They may be our father in one life and our brother, son, grandson, friend in another life. A dear friend in one life may become a spouse in another. Soul mates always reincarnate in groups and help each other learn all we need to learn in each life. A twin soul is a little different.

Twin souls are those that came from the same spirit. At the time of choosing to come to Earth the spirit splits into male and female, each half keeping the same gender throughout many life times, many journeys, until they merge together again as one spirit. At that instant of splitting, they vow to come back together after they have learned the earthly lessons they need to. Sometimes, not often, they spend the same life together physically. Usually they choose two separate journeys and travel on different paths in life. To meet one's twin soul in life is rare. When this happens, the love they share is profound.

If one of the twins is already committed in marriage to another it can be heartbreaking at times. It can also be a tremendous comfort just to know who and where the twin is -- for they know that nothing can ever break their spiritual bond and they will merge again, if not in this life, then in the next.