Congratulations!

Our heartiest congratulation to you, Primila A/P K Ganash for making it to the final round of CCAM 13th CRM & Contact Centre Awards 2012 for your entry in the Best Contact Centre Support Professional-WFM/QA (under 100 seats). We are very excited to share this news with you.

As a next step, you will be required to do 20 minutes (strictly 20 minutes) for presentation including Q&A at CCAM Secretariat office between 3rd to 14th September 2012. We request you to prepare a short PowerPoint Presentation that will be presented by you to our Panel of Judges. As the presentation is time bounded, we would advise you to put your best points at the start of the presentation. We will look forward to seeing you in final assessment and trust that you will find the experience both exciting and rewarding.

Watch out for our next email confirming the exact time slot, date and, pointers for your PowerPoint presentation on Saturday!

Please contact me should you have any further cause for concern.

Yours sincerely

Lily Lim
Secretariat Manager
Customer Relationship Management and Contact Centre Association of Malaysia (CCAM)
(Reg no. 370)